Refund Policy
SaaS — Final, Professional
This version is written specifically for Rabta — a software-as-a-service (SaaS) platform — and reflects common industry best practices for digital goods and subscription refunds. It includes the monthly four-range refund model, an annual subscription schedule, and clear operational and legal notes.
1. Scope & Applicability
This Refund Policy governs payments made for Rabta software subscriptions and any billable add-ons sold directly by Rabta. It does not apply to:
Physical goods (Rabta does not sell physical goods);
Third-party charges that are billed and collected by an external supplier;
One-time, usage-based purchases (API credits, pay-per-use transactions, setup or customization fees) are non-refundable once processed.
2. Core Principles
Transparent & predictable. Refund rules are published and presented at checkout.
Original payment method. Refunds are issued to the original payment method unless otherwise agreed.
Processor timing. Once Rabta issues a refund, the time to re-credit the customer depends on the payment processor and card issuer and typically ranges from a few business days up to 30 business days. Rabta’s systems will show the refund as “processed” once initiated.
3. Monthly Subscription Refunds — Four-Range Model
Refunds for monthly subscriptions are calculated from the start date of the current monthly billing cycle. The month is divided into four sequential ranges:
Applies to cancellations made within the first 7 days.
Applies to cancellations on days 8–14.
Applies to cancellations on days 15–21.
No refund for cancellations on day 22 or later.
4. Annual Subscription Refunds
Annual subscriptions follow the same four-range logic mapped to calendar quarters of the annual term:
5. Non-Refundable Items (Strict)
Usage-based charges, API credits, one-time seat purchases, or overages.
Set up/onboarding/custom engineering fees (if stated non-refundable in the invoice).
Renewals processed after the renewal date, where cancellation is requested after renewal cut-off (unless otherwise stated).
Charges for accounts terminated for breach of Rabta Terms of Service.
6. How to Request a Refund
- 1
Submit a refund request to support@rabta.com or via Rabta’s billing portal within the timeframe described above.
- 2
Required info: account email, invoice/order ID, date of charge, and reason. Attach supporting evidence if applicable.
- 3
Rabta acknowledges receipt within 3 business days and communicates eligibility or any additional information required.
- 4
If approved, Rabta will initiate the refund to the original payment method within 3 business days of approval. The customer’s bank/processor may take an additional up to 30 business days to post the credit.
7. Processor & Chargeback Notes
Rabta uses third-party payment processors. Processor fees and chargeback handling are governed by those providers. If a customer files a chargeback, Rabta will cooperate with the card network and may provide evidence to dispute the claim. Card networks typically allow issuers time to investigate disputes and may charge a merchant fee for chargebacks.
Customers are encouraged to contact Rabta Support before initiating a chargeback — most issues are resolved faster and without extra fees.
8. Exceptional & Technical Credits
If Rabta experiences a verified service outage or technical failure that materially prevents use of the core product for 72 consecutive hours or more, affected customers may request a credit or refund. Credits/refunds are evaluated case-by-case and calculated relative to the impacted period.
Credits are issued at Rabta’s discretion and applied to future invoices unless otherwise agreed.
9. Promotional Pricing & Discounts
Refunds are calculated on the actual amount paid after discounts, coupons, or promotional credits.
Trial periods that are converted to paid plans are subject to the same refund rules from the date the paid billing cycle begins.
10. Recordkeeping & Privacy
Rabta retains transaction, refund, and communications records in accordance with applicable law and our Privacy Policy. Refund requests require minimal personal data to verify identity and process payments.
11. Dispute & Escalation
- 1
Escalate to billing manager: billing@e-rabta.com; Rabta will respond within 7 business days.
- 2
If unresolved, customers may pursue applicable consumer dispute channels or arbitration as described in Rabta’s Terms of Service.